30 Day Return Policy (Product Guarantee)
We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a full refund of the purchase price, less a 10% restocking fee, within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN ALL MERCHANDISE UPON RECEIPT TO INSPECT IT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.
Customers who purchased directly from Quentin's Collectibles should note that all returns/exchanges must be sent to us and received within 30 (THIRTY) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing will be assessed a damaged product fee, the value of which will be determined by our assessment team.
We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges.